Contact us within 7 days of delivery to request return authorization. Keep the original packaging and all components for your return.
Returns
Our return policy is valid for 7 days from the date of delivery.
Dr.MACYYELL does not operate under a long-term money-back guarantee.
However, if you have used the device as instructed and do not experience any benefit, you may request a return within 7 days of delivery.
To be eligible for a return
- The return request must be submitted within 7 days from the delivery date
- The item must be returned in good condition, with no intentional damage
- All original components and packaging must be included
- Return authorization is required in advance
Due to the nature of the product, returns requested after 7 days from delivery will not be accepted.
Non-returnable items include
- Gift cards
- Items returned without prior authorization
- Items returned beyond the 7-day eligibility period
To initiate a return
To initiate a return, please contact us first. We will provide return authorization and shipping instructions.
Return shipping costs are the responsibility of the customer and may be deducted from the refund amount if applicable.
Refunds (if applicable)
Once your return is received and inspected, we will notify you via email regarding approval or rejection.
If approved, refunds will be issued to the original method of payment. Please allow 3–5 business days for the refund to appear on your statement.
Late or missing refunds (if applicable)
If you have not received your refund:
- Check your bank account again
- Contact your credit card company (processing time may vary)
- Contact your bank
If the issue persists, please contact us at web@wiserliving.net.
Exchanges (if applicable)
We only replace items if they are defective or damaged upon arrival. To request an exchange, please email ckim@wiserliving.net.
Approved exchanges should be sent to
14735 Garfield Ave. Paramount, CA 90723 United States
Gifts
If the item was marked as a gift and shipped directly to you, a gift credit will be issued once the return is received and approved.
If the item was not marked as a gift, the refund will be issued to the original purchaser.
Shipping: Customers are responsible for return shipping costs. Shipping fees are non-refundable.
If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
Product concerns & warranty questions
The source policy does not provide a separate product warranty period. Contact the team with your order number and a description of the concern.
Source: Dr.MACYYELL brand archive.